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Privacy Policy

Rackonnect Tournament Solution is committed to protecting your privacy. This privacy policy explains how your personal information is collected, used, and disclosed by Rackonnect Tournament Solution. 

The privacy policy applies to our website https://tournament.rackonnect.com/ and its associate subdomains. 

By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information described in our Privacy Policy. 

1. What information do we collect? 

       We collect information from you when you visit our services, register, or fill out a form. 

  • Name/Username
  • Phone Number
  • Email Address 
  • Location

2. How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways

To personalize your experience (your information helps us to better respond to your individual needs).

To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you).

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).

To process transactions.

Your location and language preferences may be used to streamline the Players and Tournaments displayed to you on the Website.

3. Cookies

“Cookies” are small computer files that are transferred to your computer’s hard drive that contain information such as user ID, user preferences, lists of pages visited, and activities conducted while browsing the Site. At your option, expense, and responsibility, you may block cookies or delete cookies from your hard drive. However, by disabling cookies, you may not have access to the entire set of features of the Site.

Generally, we use cookies to customize your experience on our Site and to store your password so you do not have to re-enter it each time you visit the Site.

4.  How do we use your Email Address?  

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. 

5.  Can I update or correct my information?

The rights you have to request updates or corrections to the information we collect depend on your relationship with us. Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us to (1) update or correct your personally identifiable information, (2) change your preferences concerning communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems by canceling your account. Such updates, corrections, changes, and deletions will not affect other information that we maintain, or information that we have provided to third parties under this Privacy Policy before such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times You should be aware that it is not technologically possible to remove every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate, Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated corrected changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

6. How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide service to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you. 

7. Note:

  • We reserve the right to change the Terms of Use, the Privacy Policy, and any other applicable terms or policies from time to time as seen fit, without any intimation to you, and your continued use of the Website will signify your acceptance of any amendment to these terms.
  • You are therefore advised to re-read the Terms of Service regularly. Should it be that you do not accept any of the modifications or amendments to the Terms, you may terminate your use of this Website immediately.