Privacy Policy

At Rackonnect.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Billing and payment information
• Account credentials (username, password)
• Profile information (age, gender, playing preferences)
• Booking and reservation details
• Communication preferences

1.2 Automatically Collected Information

When you access our website, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (with your consent)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and manage court bookings and reservations
• To facilitate payments and send transaction confirmations
• To communicate with you about your bookings, updates, and promotions
• To improve our website, services, and user experience
• To personalize content and recommendations
• To ensure safety and security of our platform
• To comply with legal obligations
• To send marketing communications (with your consent)

3. Information Sharing and Disclosure

We may share your information with:

• Venue Partners: To facilitate your bookings and reservations
• Payment Processors: To process payments securely (e.g., PayU, Razorpay)
• Service Providers: Third-party vendors who assist in our operations
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment gateways with PCI-DSS compliance
• Regular security assessments and updates
• Access controls and authentication measures
• Data backup and recovery procedures

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for tax and legal compliance.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a structured format
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at contact@rackonnect.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi.