Payment, Cancellation, and Refund Policy
Applicable to: Sports Venue Bookings, Events, Coaching Programs, Equipment, Apparel, F&B, and Third-Party Services booked via Rackonnect
16.1 Cancellation Policy
16.1.1 Merchant Partner Policies
- Cancellation terms and conditions are defined by the respective merchant partners and are available on their information page before booking or purchase.
- The applicable cancellation policy is also included in the booking ticket and can be accessed via the user's order history.
16.1.2 User-Initiated Cancellations
- Users may initiate cancellations directly through their booking ticket on the Rackonnect platform, where applicable.
- The eligible refund amount, if any, will be displayed before final submission of the cancellation request.
16.2 Refund Policy
16.2.1 Refund Processing Timeline
- Approved refunds will be credited to the original mode of payment (bank account, credit card, debit card, or UPI) within 5–7 working days from the date of initiation.
16.2.2 Third-Party Services
- Rackonnect facilitates bookings for third-party service providers but does not control or define their cancellation or refund policies.
- Any refund-related disputes for third-party services are strictly between the user and the respective service provider.
- Third-party service providers are responsible for clearly displaying their cancellation and refund policies on the Rackonnect platform.
16.2.3 Refund Deductions
- Refunds processed under third-party cancellation policies may be subject to deduction of applicable bank or payment gateway charges (up to 3% of the total paid amount).
16.3 Policy for Rackonnect-Organized Events, Venues, and Services
16.3.1 No Cancellations Allowed
- Once a booking or order for a Rackonnect-organized event, venue, coaching program, or service is successfully placed, no cancellation is permitted under any circumstances.
- All payments for such bookings are non-refundable, non-saleable, non-exchangeable, non-transferable, and non-adjustable.
16.3.2 Event or Venue Cancellations by Rackonnect
- In the event of cancellation by Rackonnect, users will be issued a voucher equivalent to the full booking amount.
- The voucher will be valid for six (6) months from the date of cancellation and can be redeemed for future bookings only.
16.4 Failed Transactions
- Refunds arising from failed or incomplete online transactions will be processed within 7–10 working days from the transaction date.
16.5 Fraud and Unauthorized Transactions
- Rackonnect shall not be held liable for any unauthorized, fraudulent, or suspicious transactions carried out using a user's payment instruments.
- No refunds shall be provided in cases involving unauthorized access, misuse, or fraud.
16.6 General Guidelines
16.6.1 User Responsibility
- Users are advised to carefully review the cancellation and refund policies of the respective merchant partner or service provider prior to making any booking or purchase.
- All cancellation and refund queries related to third-party services must be addressed directly to the concerned service provider.
16.6.2 Platform Responsibility
- Rackonnect operates solely as an intermediary platform for third-party bookings and facilitates transparent policy communication.
- Rackonnect shall not be liable for disputes, claims, or disagreements arising from third-party cancellation or refund policies.
Last updated: September 2026